Last Updated: January 2026

BGT99 Privacy Policy – Your Data Is Safe With Us

Before sharing your personal information with bgt99, find out exactly how we collect it, how we store it, and whether it is ever shared with anyone. We want you to make an informed decision before you proceed.

Your Privacy Is Our Responsibility

Your data is never sold at bgt99. SSL encryption and the highest industry security standards are strictly maintained.

256-bit
SSL Encryption
0
Sale of Data to Third Parties
2 Years
Maximum Data Retention Period
24/7
Data Protection Monitoring

This Privacy Policy was last updated in January 2026. By using bgt99's services, you are considered to have accepted this policy. You will be notified of any changes via in-app or on-site notifications.

1 What Information We Collect

From the moment you create an account on bgt99 to your everyday use, we collect certain information — but there is always a specific reason behind it. No data is collected randomly or unnecessarily.

Bgt99 collects two main types of information – Information You Provide Directly and Automatically Collected Data. Details are provided below.

Information you provide directly:

  • Name, date of birth, and gender (collected at registration)
  • Mobile Number & Email Address
  • Copy of national ID or passport (collected during KYC verification)
  • BKash/Nagad/Rocket number or bank account details (provided at the time of payment)
  • Messages and complaints submitted to support

Automatically Collected Data:

  • IP Address & Device Type
  • Browser and operating system information
  • Data on which pages you visited and how long you spent on them
  • Login & Logout Timestamps and Activity Logs
  • Betting History & Gaming Data

This information is used to improve bgt99's services, maintain account security, and deliver a personalized experience.

2 Why We Collect Your Data

Bgt99 collects information only when there is a clear reason to do so. Every piece of data has a defined purpose, and it is never used beyond that purpose. The key purposes are outlined below.

Account Management: Your name, mobile number, and email address are used to create and manage your account, as well as for login, password resets, and security verification.

Identity & Age Verification: Only adults and eligible individuals are permitted to play on bgt99. National ID information is collected to verify this, and KYC data is also used to prevent money laundering and fraud.

Payment Processing: Payment details are required to process deposits and withdrawals securely. This information is used solely for payment processing and nothing else.

Customer Support & Dispute Resolution: Your contact information is used to reach you and resolve any issues as quickly as possible.

Service Improvement & Personalization: By analyzing your gaming preferences and behavior, bgt99 shows you relevant bonuses and offers tailored to you. This analysis is completely confidential.

  • You can unsubscribe from promotional emails or SMS messages at any time.
  • Relevant data may be used to meet legal obligations and respond to regulatory requirements.
  • Bgt99 will never ask for unnecessary information — if something feels suspicious, please contact support right away.

3 Data Retention & Security Measures

Bgt99 uses multiple layers of security to keep your data protected. It is not just about a password — the entire system is designed to prevent unauthorized access to your information.

All Data 256-bit SSL Encryptionprotected with — the same level of security used in the banking industry. Payment details are stored in a separate secure environment, and no staff member can view full card numbers or payment information.

How long data is retained depends on the type of data. General activity logs are kept for a maximum of 2 years. KYC and financial records may be retained for longer periods as required by law. After account closure, any data no longer needed is securely deleted.

  • Server access is restricted to authorized personnel only, and activity logs are maintained.
  • Regular security audits and penetration testing are conducted.
  • Data backups are stored across multiple encrypted locations.
  • In the event of a security breach, affected members will be notified immediately.

4 Third-Party Data Sharing Policy

Bgt99 never sells your personal data — no exceptions, no fine print. That said, there are specific situations where information may be shared, and we want to be upfront about exactly what those are.

Payment Processor: Necessary payment information is shared with bKash, Nagad, or your bank solely to process deposits and withdrawals. This is used exclusively to complete transactions.

Identity verification service: Only the information required for KYC purposes is shared with third-party verification providers. They are not permitted to use this data for their own purposes.

Legal Obligations: bgt99 is required to provide relevant data when directed by a court order or a legitimate request from a regulatory authority. Where possible, you will be informed in advance.

Technology provider: Game developers or technology partners may receive limited, encrypted data solely for the purpose of delivering services. They are not permitted to use this information for their own marketing or business purposes.

  • Data protection terms are included in all third-party data sharing agreements.
  • No data is shared with any third party for marketing or advertising purposes.
  • If bgt99 undergoes a change in business structure (such as an acquisition), data protection policies will remain in effect.

5 Cookies & Tracking Technologies

The bgt99 website and app use cookies — small files stored in your browser that help enhance your experience. Some features may not function properly without them.

Bgt99 uses three main types of cookies, each serving a distinct purpose. None of them transmit your data to external parties.

You can manage cookies through your browser settings. Disabling essential cookies may cause certain parts of the site to stop working.

6 Your rights regarding your data

You should have control over your own personal data — and that's exactly why bgt99 grants you a number of rights. Exercising these rights is free of charge and straightforward.

  • Right to Know: If you'd like to know what information we hold about you, simply write to us — we'll respond within 30 days.
  • Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
  • Right to Erasure: Unless legal or regulatory obligations apply, you can request that your data be deleted.
  • Right to Restrict Processing: In certain circumstances, you can request that the processing of your data be restricted.
  • Data Portability: You can request a copy of your data in a commonly used, portable format.
  • Right to Object: You have the right to opt out of marketing communications at any time.

To exercise any of these rights, email us at support@bgt99.best or reach out via Live Chat. We aim to respond within 7 business days.

7 Children's Privacy

Bgt99 strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If a minor has registered an account using false information and this comes to our attention, the account will be closed immediately and all collected data will be deleted. We would be grateful if anyone aware of such a case brings it to our notice.

8 Changes to This Privacy Policy

Bgt99 may update this Privacy Policy from time to time. Changes may be made if the nature of our services evolves, legal requirements change, or data protection practices are improved.

Members will be notified of any significant changes via their registered email or app notification. Continuing to use the service after changes have been made will be considered acceptance of the updated policy.

  • The date at the top of the page will be updated with each revision.
  • For significant changes, a minimum of 30 days' notice will be given before they take effect.

9 Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, feel free to reach out to us. The bgt99 support team is always ready to help.

  • Email: support@bgt99.best
  • Live Chat: Directly via the app or website – available 24/7
  • Response time: Email responses typically within 24 hours; chat support is instant

We treat all privacy-related complaints with the highest priority. Any suspected policy violation will be investigated and communicated to you. If you are not satisfied with our decision, you have the right to escalate your complaint to the relevant regulatory authority.

How your data is kept secure on bgt99

Security is maintained at every layer to ensure your experience remains safe and uninterrupted.

SSL Encryption

All data transfers on bgt99 are secured with 256-bit SSL encryption — the same standard used in the banking industry — so your information cannot be intercepted in transit.

Two-Factor Authentication

OTP verification is available alongside your password at login. Even if someone knows your password, they won't be able to access your account without the separate code sent to your phone.

Your data is never sold

Your name, contact details, or behavioral data are never sold to any advertising company or third party. What you do on bgt99 stays strictly between you and us.

Secure Server Infrastructure

Bgt99 servers are hosted in internationally certified data centers, undergo regular security audits, and are accessible only to authorized personnel.

Regular Security Audits

Third-party experts regularly audit bgt99's security systems. Any vulnerabilities found are resolved promptly, with no risk to users.

Data Deletion When No Longer Needed

When an account is closed or after the designated retention period, data is securely deleted. Any data that must be retained for legal reasons is kept in encrypted form.

What each piece of data is used for

A quick overview of what information bgt99 holds about you and why.

Data Type Purpose Retention Period Third-Party Sharing
Name and date of birth Account Registration & Age Verification Until Account Closure No
Mobile & Email Communication & OTP Verification Until Account Closure No
National ID Card KYC Identity Verification As Required by Law KYC Providers Only
Payment Information Deposit & Withdrawal Processing As Required by Law Payment Processor
IP & Device Information Security & Fraud Prevention Up to 2 years No
Betting History Account statements and dispute resolution As Required by Law No

Your Data Rights

Bgt99 is committed to giving you full control over your personal information.

Right to Know

To find out what data we hold about you, send us a request. A complete list will be provided within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. Simply contact support and it will be addressed promptly.

Right to Erasure

Where there is no legal obligation to retain it, you may request that your data be deleted.

Right to Access

You can request an export of your personal data in a standard, portable format.

Right to Opt Out of Marketing

If you no longer wish to receive promotional messages, you can unsubscribe at any time — no hassle involved.

Right to Lodge a Complaint

If you are unhappy with our decision, you have the right to appeal to the relevant regulatory authority.

Security standards bgt99 upholds

Every layer is secured to international standards.

International Data Protection Standards

Data is processed in accordance with international data protection standards.

Payment Data Protection

Payment data is stored in a separate, secured environment in line with industry standards.

24/7 Security Monitoring

Automated systems run around the clock to detect any unusual activity.

Regular Security Audits

An external team of experts regularly tests the system for vulnerabilities, and any issues found are resolved promptly.

Secure Data Backup

Encrypted backups are stored in separate locations to prevent data loss in the event of a technical failure.

Staff Access Controls

Each staff member can only access the data relevant to their role. All access is logged.

You Play a Role in Protecting Your Data Too

Bgt99 provides comprehensive technical security — but keeping your password private and avoiding suspicious links is just as important. If anything seems off, report it immediately to support@bgt99.best. To learn more, visit our Terms & Conditions View page.

Learn about support and betting settlement

There are several ways to reach bgt99 support. The fastest option is the Live Chat button at the bottom right of the app or website — available 24 hours a day, 7 days a week. You can write in Bengali and receive a response in Bengali, typically within two to five minutes. Support is available on Eid and public holidays without interruption. To contact us by email, write to support@bgt99.best — you can usually expect an initial reply within two to four hours. More complex issues may take a little longer, but you will be given a ticket number so you can track updates. Having your account number or username on hand before contacting support will help resolve your issue faster. bgt99 aims to resolve every issue on first contact — the team is always ready to help.

If a match or event is abandoned before completion, bgt99's settlement policy is applied based on the circumstances. As a general rule, if the event is stopped before at least 90% of the scheduled duration has been completed, the bet is typically voided and your full stake is refunded. However, if sufficient play has taken place and an official result is available, the bet may be settled on that result. In cricket, the Duckworth-Lewis method is generally applied. In football, settlement is based on the official scoresheet. If a match you have bet on is cancelled, you will receive an automatic notification in your account and a refund will be issued where applicable. For queries about a specific match, contact support with the event name and your bet reference number for full details.

Read the Privacy Policy? Join bgt99 with confidence.

Your data is safe, your privacy is protected. Sign up at bgt99 and get a 100% bonus on your first deposit.

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